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About Us
Darwin Direct is a trading style of Darwin Financial Management
Limited which is Authorised and Regulated by the
Financial Services Authority
Treating Our Customers Fairly
Fair Treatment
We want our customers to be confident that they are dealing with a firm where the fair treatment of customer is central to our corporate culture.
Appropriate Products and Services
We want our customers to be confident that the products and services we market and sell are designed to meet their needs.
Clear Information
We want our customers to have clear information and be kept informed at all times - which means, before, during and after any product sale.
Confidence in Our Advice
We want our customers to be confident that where they receive advice, the advice is suitable and takes account of their circumstances.
Expectations Met
We will provide our customers with:
- Products that perform as we have led them to expect
- Service of an acceptable standard
- Service of a standard that we have led them to expect
No Post-Sale Barriers
We will not impose unreasonable post-sale barriers on customers who want to:
- Change a product
- Switch provider
- Submit a claim
- Make a complaint